Questions/Comments? We're here to help: (866) 267-4638

Open Internet Principles of Hubris Communications, Inc.

The Federal Communications Commission issued rules to preserve the Internet as an open platform. These rules went into effect on November 20, 2011 and can be found at this link: http://www.gpo.gov/fdsys/pkg/FR-2011-09-23/html/2011-24259.htm. All Internet service providers are required to post information regarding various issues so that consumers, both residential and business, can make informed choices about choosing an Internet service provider. This document contains information regarding our services and in compliance with the FCC's rules. The policies contained herein serve as a supplement to the existing terms of service.

The FCC's rules focus on four primary issues:

  • Transparency. Fixed and mobile broadband providers must disclose the network management practices, performance characteristics, and terms and conditions of their broadband services;
  • No blocking. Fixed broadband providers may not block lawful content, applications, services, or non-harmful devices; mobile broadband providers may not block lawful Web sites, or block applications that compete with their voice or video telephony services; and
  • No unreasonable discrimination. Fixed broadband providers may not unreasonably discriminate in transmitting lawful network traffic.
  • Reasonable network management. ISPs may engage in reasonable network management to maintain a high quality of service for broadband Internet access.

Network Practices

ISPs must disclose their network practices, specifically in the four general areas listed below. ISPs may not block lawful content, applications, services, or non-harmful devices, subject to reasonable network management. An ISP may not block consumers from accessing lawful Web sites, subject to reasonable network management; nor shall the ISP block applications that compete with the provider's voice or video telephony services, subject to reasonable network management. ISPs may not unreasonably discriminate in transmitting lawful network traffic over a consumer's broadband Internet access service, although, reasonable network management shall not constitute unreasonable discrimination. The FCC's rules state that a network management practice is reasonable if it is appropriate and tailored to achieving a legitimate network management purpose, taking into account the particular network architecture and technology of the broadband Internet access service.

Congestion Management: Hubris Communications does not apply any filtering or rate manipulation of traffic on its internal network.

Application-Specific Behavior: All applications are treated identically.

Device Attachment Rules: There are no limitations to the type of devices that can be connected to the network.

Security: Hubris Communications does not implement specific security measures for customer traffic.

Performance Characteristics

ISPs must disclose the following network performance characteristics:

Service Description: Hubris Communications offers 3 main categories of broadband:

ADSL2+ (speeds from 1MBs to 18MBbs down and up to 1.5Mbs up)
Long Reach Ethernet (speeds from 1Mbs to 45Mbs)
TDM (DS1/DS3) (speeds from 1.5Mbs to 45Mbs)

All services should have latencies of less than 10ms on an un-congested circuit and would be suitable for real-time applications such as VoIP.

Impact of Specialized Services: Hubris Communications provides VoIP services as one of its offerings. At customer's request Hubris Communications will give priority to VoIP service over general Internet usage.

Commercial Terms

ISPs must disclose the commercial terms of its broadband Internet access service including those listed below.

Pricing: http://www.hubris.net/services/

Privacy Policies: Hubris Communications does not store customer browsing information. Hubris Communications does not inspect network traffic except with the prior permission of the customer for troubleshooting purposes. No traffic information is provided to third parties.

Redress Options: Hubris Communications handles all customer complaints in a timely and fair manner. All complaints should be addressed to support@hubris.net.

FCC Notice

If a customer believes that these open Internet rules are not being met, the customer may file an informal complaint at the Federal Communications Commission. The FCC urges customers to submit any complaints via its website at the following address: http://esupport.fcc.gov/complaints.htm. Customers may also file a formal complaint at the FCC using Part 76 of the Commission's rules.

Additional Disclaimers

The Open Internet Rules, as adopted, and these Open Internet Principles are not intended to affect, alter or otherwise supersede the legal status of cooperative efforts by broadband Internet Access Service Providers and other service providers that are designed to curtail infringement in response to information provided by rights holders in a manner that is timely, effective, and accommodates the legitimate interests of the company, rights holders, and end users. Furthermore, the FCC's Open Internet Rules, as adopted, and this company's Open Internet Principles do not prohibit the company from making reasonable efforts to address the transfer of unlawful content or unlawful transfers of content. For additional information, please review the Acceptable Use Policy.

Back to Top